NGO Insights: Family Service Centre

Dated : 30 Oct 2013
  1. Sector and Positioning:

Family Service Centre (FSC) is a voluntary organization committed to preserve, promote and strengthen family as a unit.

Recognizing every child’s right to a family; FSC tries to ensure that every child has an opportunity to stay with his/her family of birth. FSC has been pioneers of the foster care programme for children awaiting adoption i.e. placing relinquished children in foster care instead of keeping them in residential children homes. FSC has been instrumental in formulating guidelines for foster care which have been approved by the Government of India.

FSC has pioneered in promoting ‘non institutional approach’ in the field of Child protection. Non-institutional programmes like Adoption, Foster Care, Sponsorship and Community Outreach forms a part of FSC’s core line of activity. FSC conducts study classes for young children, organizes awareness drives for adolescent girls and vocational training for girls and boys to instill employability skills. Family based and community oriented programmes are also conducted regularly to support families in difficult situations.

FSC works closely with low income families residing in Colaba, Cuffe Parade and Bhayander.

  1. Financial Parameters:
  • FSC has recorded total revenue of Rs6.7mn in FY12 as against Rs4.8mn in FY11. Donations from Individual Sources remained the major revenue contributor; justifying the fund raising expenses incurred in FY11 & FY12 (6-7% of total expenses) ­
  • Income from Foreign & Local Sources in FY12 constitute 71% & 29% respectively of total income
  • Y-o-Y increase of 61% in direct programme expenses in FY12 signals optimum use of funds raised. This has also curbed the overhead expenses; indicating efficiency in the spending/expenditure pattern
  • Direct programme expenses are to the tune of 82% of total expenses in FY12; meeting sector average of 80% - 85%
  • Salary paid to full time employees is in line with the industry trend of Rs15,000-Rs18,000 per employee per month in FY12
  • Investments in the form of deposits has gone up by 29% y-o-y in FY12 on account of surplus created at the end of the year








  1. Sustainability Parameters:
  • Total Income growing at a 3-year CAGR of 22% from FY09 to FY12; indicating good faith in the programmes floated by FSC
  • Maintains healthy self-sufficiency ratio of 96% in FY12 (Self-sufficiency ratio measures how much of expenses can be met from own income – individual donations/corpus income/fee income)
  • Top donors include Share & Care Foundation (US), Wide Horizon For Children (US), Italian Association For Aid to Children (Italy)
  • Regular donations in the form of cash, kind and money are received from Indian individuals
  1. Major Challenges:
  • Retaining quality women employees; high attrition rate
  • Cumbrous documentation requirement from state/local government bodies on a regular basis; increasing admin load on limited senior resources
  1. Governance & Reporting Standards:
  • Governed by Managing Committee members consisting of 4 ex-officio members, 6 elected and 5 nominated members
  • Board Meetings are held bi-monthly to review the operations and discuss new proposals, if any
  • Reports are sent to donor/sponsor summarizing deployment of donations received from them
  • Member of the core group of Quality Institutional Care and Alternative Care, a campaign launched by CRY
  • Accredited by Credibility Alliance for good governance and transparency in work

For further details, please contact

Proprietary to HelpYourNGO

Disclaimer: Users should note that HelpYourNGO does not verify or endorse any of these projects and is not liable for any inaccuracies in the data presented. The data on the web site is merely for your information and any action taken based on the information on this website is at your own risk.

We are looking for energetic professionals to join us in the areas of:
  1. Financial analysis, quantitative and qualitative research
  2. Administrative work
Interested? Send your resume to
Click here to learn more.

NGOs are requested to send us details of their requirements and/or need for volunteers. We will display these requests on our website. E-mail: