Website analytics: The numbers don’t lie!

Everyone loves the sweet smell of higher recognition. Marketing and fundraising activities are recommended strategies to achieve this goal. But not every NGO has a clear idea of how much bang you can get for your buck. How much money could you earn from a well-designed website? Here’s some data that could help you calculate how much time and money to invest on the web.

US-based group M+R has released their 2014 Benchmark Report that analyses NGOs’ marketing activities. An exhaustive study of over 2 billion emails, 5.6 million donations and 7.5 million actions online[1] by U.S. based NGOs shows how much effort it takes to convert users into donors and keep them coming back. We’ve presented key factors that may be of interest to NGOs. Don’t let the data paralyse you! Use this report as a benchmark to measure expectations for your own campaigns. The NGOs they surveyed have a much larger reach than most Indian NGOs, so do keep that factor in mind as well.

  • Website traffic: Website traffic for NGOs increased overall by 16% from 2012[2], as did social media reach. Medium-sized NGOs reported the highest increase in traffic

Remember: Make sure to have a responsive website. People accessing your website are not necessarily going to be sitting at home in front of a computer. Make sure your site and newsletter are easily viewable on a smartphone or tablet.

  • Online Giving: Online giving had increased, with nearly all sectors they viewed reporting an increase in online revenue between 2012 and 2013[3]. Small NGOs saw a    drop of 3% in their online revenue, so if you’re a small NGO make sure that’s not you!

Remember: A donation page is a great way to accomplish fundraising goals for your organization. The page gives donors the satisfaction of having supported your NGO. Donation pages in the sectors they surveyed had more than 12% conversion rates. Look to have a payment gateway on your website, and direct traffic from your newsletters/emailers and social media campaigns towards it whenever relevant.


[1] Pg 2, The Big Picture, M+R Benchmarks, http://www.mrbenchmarks.com/, accessed on 19th November 2014

[2] Pg 36, http://www.mrbenchmarks.com/, accessed on 19th November 2014

[3] Website revenue per visitor, Pg 38, http://www.mrbenchmarks.com/,accessed on 19th November 2014

Has your NGO mastered Google Analytics yet?

Digital measurement tools are not exclusive to for-profit marketing managers! With online fundraising on the rise, a sharply designed website is a great tool to showcase work and encourage donations. However, NGOs often adapt web strategies in a haphazard manner, and find it difficult to measure the outcome of their online work.

While there is a whole world of paid media and services, we’ll focus on two free tools that NGOs can use to analyse their online reach and performance – Google Analytics and Page Insights on Facebook (covered in the next piece).

Google has provided a free, easy-to-use analytics service that helps measure how users are interacting with your website. Google analytics provides tools to see if more people are visiting the website, trying to donate or discovering your organisation online. While there is a paid version, NGOs can benefit with the free version which provides sufficiently deep insights. Caveat: Procuring an analytics id provides Google with access to your website performance data. If this is an issue, a private service provider could be considered.

Here are five simple steps to get a better understanding of your website performance:

  • Ensure that your site has a Google Analytics ID: The ID is a unique 8-digit number generated by Google on which data for your website is stored. Getting and placing an ID on all your web pages requires some amount of technical expertise. If you’re not comfortable trying it out yourself, ask someone with a tech background to do it for you.
  • Block your own IP addresses from Analytics: Once set up, Google Analytics will record each visitor to your website and add the numbers up for you. Make sure you block your own IP (internet protocol) address as it will count the number of times you visit your own website, skewing your numbers. If there is a shared connection in office, you could block that as well.
  • Measure, measure, measure: Now that your data is clear, you can start overviewing it. How many visitors do you have a day, where are they from and what pages are they viewing most? Do a lot of people click on the donate button but not complete a transaction? Your analytics numbers give you a tentative idea about what interests people most and is a cue for the kind of content you should promote through your newsletters and other social media channels.
  • URL Builder: The URL builder feature allows you to mark website links that you send other people. This feature allows you track how many people have clicked on links in your email signature, donation emails and more. Using the URL builder is an indirect way of measuring donor interest.
  • Align your content with your website: Once you’ve set up Analytics and learnt how to tag your links, you can mark content from your social media channels, blog or newsletter when it is redirected to your website. Google Analytics will measure this as well.

Remember: Tag all your content with utm links so that you can track what kind of content is most likely to get people back to your site.

The Forbes Crossover Shortlist 2014

 

  • Anshu Gupta, Founder-Director, Goonj..: Many a poor person must be glad that Anshu Gupta left journalism to begin Goonj.. Gupta was a student at the Indian Institute of Mass Communication[1] and a freelance journalist. An interview with a man who cremated dead bodies left a huge impact on Gupta, especially after hearing that the man’s daughter hugged dead bodies to keep herself warm in the cold winters[2]. This brought home the importance of clothes and poverty to Gupta. Goonj.., founded by Gupta and his wife runs several rural development programmes using clothes as an incentive. Goonj.. has been lauded for its work as a disaster relief organisation, and is setting up a unit to manufacture low-cost, cloth based sanitary pads for women.
  • Deval Sanghavi and Neera Nundy, Founders, Dasra: Former Morgan Stanley analysts Deval Sanghavi and Neera Nundy brought their considerable financial acumen to the world of NGOs. Their organisation Dasra provides NGOs with knowledge and funding to sustain their work by connecting them to High Net-Worth Individuals (HNI) wanting to support good work, As a young analyst, Sanghavi felt that he could bring the investing approach and rigour he learnt at work to help the NGO sector grow[3]. The two have never looked back, raising over 21 crores for a bevy of nonprofits[4] and providing over a 100 organisations with a much-required high quality executive education.
  • Kishore Kher, President and Trustee, Kherwadi Social Welfare Foundation: Kherwadi Social Welfare Foundation (Kherwadi) was founded by B.G. Kher, former Chief Minister of Maharashtra in 1928 and taken over by Kishore Kher in 1998. Kishore Kher, former Managing Director of an MNC and ex-IIM-A graduate, oversaw Kherwadi’s growth to the 18 states it currently operates in[5]. They empower 100,000 school dropouts a year, and run a widely-feted vocational training programme to give young people employability skills.
  • M.R. Madhavan, President, PRS Legislative Research: M.R. Madhavan’s reputation precedes him. He’s most commonly referred to as former Principal and Senior Strategist for the Asia Region at Bank of America, IIM-C alum or IIT-M graduate. These letters all define his work, and three new letters have been added to his considerable body of work. Madhavan is now co-founder and President of PRS Legislative Research, an organisation committed to improving governance in India by making the legislative process in India more transparent. PRS helps MPs, MLAs and citizenry both. They provide Members of Parliament (MPs) with highly-researched reports to help them debate in Parliament while also analyzing Bills introduced in Parliament and sharing it with citizens. PRS counts the Ford Foundation, Rakesh Jhunjhunwala and Rohini Nilekani as among their many supporters.
  • Ramji Raghavan, Chairman, Agastya International Foundation: “I hear and I forget. I see and I remember. I do and I understand.” Ramji Raghavan’s Agastya Foundation brings these Confucian principles to science learning in remote villages in India. The foundation is the brainchild of Ramji Raghavan, former financial advisor, broker and Vice President at Citibank[6]. Raghavan wanted to do something different, and stumbled upon the idea of propagating scientific education and curiosity in India’s unreached villages. The organisation runs mobile science vans, set up a Science Park, holds science fairs and helps children develop curiosity and a scientific spirit. In 2013, they were one of the Google Impact Challenge, winning $500,000 to set up motorbike science laboratories.

Content management secret all NGOs should know

NGOs are always pressed for time and find content creation and distribution daunting tasks.  How do you manage to put out entertaining and informative content month after month? Information dissemination need not be a black hole which sucks up all your time. A well-planned editorial calendar helps! We share some tips:

  • Define your goals: What is the objective of the communication? Getting donors to connect with your NGO is an ambiguous plan. Do you want donors to donate after reading one of your articles or posts – lead them there! Pre-empt a donor’s needs by using your content to communicate impact visually, numerically or in words. This is a great way to provide donors with a sense of satisfaction about their contribution to the NGO. A newsletter or a Facebook page are effective ways to keep media contacts updated about your work.

          Remember: Match your content creation goals with your fundraising or donor communication ones. It creates a sense of continuity.

  • Define your channels: The number of social media and outreach channels available can be overwhelming. Don’t let it get you down! We’ve found that our own website is the most useful channel followed by an in-house newsletter and Facebook posts. Choose channels that are familiar to your donors and regularly measure readership/click metrics.
  • Schedule your annual calendar: This can be in the form of a rough sketch. Choose a time of the year that is a slack period for you, rather than being bound by the calendar year. Brainstorm about a plan for the next 12 months. Don’t despair at the thought of generating vast amounts of content. A newsletter could be monthly or bi-monthly. You can schedule a newsletter summarizing the contents of your annual report, killing two birds with one stone.

         Remember: It’s better to put out quality content on one or two channels than to put out generic content on many.

  • Plan your content: If you’re an NGO running a school, you can schedule a lot of content around the beginning of the school year. Encourage students to share their work or manage parts of the newsletter. Facebook pages like Humans of New York that tell the stories of ordinary people are extraordinarily successful on social media. Plan a series on your beneficiaries, human or otherwise! Remember to create content that goes out during the festive seasons, New Year’s, tax-planning season.

          Remember: All content does not have to be proprietary. Do share others’ relevant content (with due credit of course!).       Positive, upbeat messaging works well, do thank donors for their support.

Having a preplanned calendar will help you slot time needed to spend on content dissemination each month. Clearly defined goals help in creating content that is relevant and interesting to readers. Keep your readers coming back for more!

14 things you can do to celebrate Children’s Day!

Children are indeed the promise of a better world ahead. We give you 14 things you can do to help

  1. Eat dessert!: If you’re in Mumbai, head to for dessert between the 14th and the 30th of November. The surprise element: all proceeds go to Akanksha, an NGO that educates children. The children helped create the dishes too! See more details here.
  2. Celebrate a 14th anniversary: The Akshaya Patra Foundation turns 14 in 2014, a year in which they will reach out to nearly 1.4 million children. You can support their good work and feed a child every day for a year with just Rs750. Find out more now!
  3. Sponsor a child: You can support everything from a special meal to uniforms and tuitions at organisations like Seva Sadan, which runs an orphanage, school and high school for girls.
  4. Be happy as a child: The Research Society provides for every need for a developmentally child within their premises. The happiness on these children’s faces just flows from being well taken care of! See their wonderful video to the tune of the catchy ‘Happy’
  5. Run, run, run!: Run for childhood! The Magic Bus Foundation uses sports to help underprivileged children learn life skills. Contribute to this sporting endeavour by running in the Mumbai Marathon on their behalf.
  6. Support a child: Sneha Sagar Society works with children who have lost their parents to HIV and tuberculosis. You can sponsor a child’s education and other requirements with just a click here.
  7. Thunderclap: Start a movement! Child Rights and You is trying to make a dent in the practice of child labour with their campaign online. Like their campaign on www.thunderclap.it, and your support can help them provide child labourers with the childhood they deserve.
  8. Mentor a child: Your time and advice can make a huge difference to a child’s life. Want to support a child by being a mentor? Get in touch with http://www.thegreenbattiproject.in/!
  9. Donate toys: If you have old toys in good condition that you don’t have a use for anymore, consider donating them to NGOs like the Children Toy Foundation or Toybank, who will then pass it on to children who can’t afford their own. What a wonderful way to spread a smile!
  10. Don’t support child labour: Something you can do from your house, office or building. Don’t support outfits that employ child labourers. Public outcry has produced inspiring results in the past, so let’s not stop till this practice is shut down completely.
  11. Be inspired by their heroism: Heroes don’t necessarily have to star in films or wear capes for us to know them. The National Bravery Awards honour children who have performed exemplary feats of bravery and shown courage in the face of fear. How many adults would have been able to do the same? Read the stories of last year’s winners here.
  12. Marvel at their imagination: Childhood is not just about toys and TV. India’s National Innovation Council’s IGNITE contest saw children from across the country submit their designs for innovative products that can change the way people live. On the list are wheelchairs that can turn into crutches, a low-cost Braille printer and an indicator for phones out of order, all devised by schoolchildren! See the list of wonderful ideas here.
  13. Listen to the Kid President: Timeless advice from America’s Kid President. Enough said!
  14. Don’t forget your inner child: Remember that we were all children once! No amount of wishful thinking can bring childhood back, but we can choose to live our lives with a little bit of the innocence and spontaneity we had as children. What better way to honour Children’s Day!